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Frequently Asked Questions

You can track your order using your order number and email. Go to the Track Order page and enter the required details. You will also receive an email with a tracking number after your order is shipped.

Delivery time varies depending on your location. Within Abu Dhabi and Dubai: 1-2 business days. Sharjah: 2-3 business days. Other Emirates: 2-4 business days. For international delivery: 5-10 business days. For more details, check our Shipping Information page.

You can return products within 48 hours of receipt (14 days for food consulting services). Products must be unused and unopened. Contact us at customer.service@idealweightnutrition.ae or +971 50 770 0559. For more details, see our Return Policy.

We accept credit and debit cards. All payments are in UAE Dirhams (AED). Payments are processed securely through encrypted payment gateways.

Yes! We offer free shipping for orders over 200 AED within the UAE. For orders under 200 AED, shipping charges are 15 AED. We may also offer temporary free shipping promotions - check our homepage!

You can modify or cancel your order before it is processed. Contact us as soon as possible at +971 50 770 0559 or send an email to customer.service@idealweightnutrition.ae.

Our customer service team is available Sunday through Thursday from 9 AM to 6 PM (UAE time). You can reach us via email or phone during these hours.