Return and Exchange Policy

Ideal Weight products or services return policy

The return policy at Ideal Weight is clear and simple to our dear customers: Return or exchange will be within 48 hours of receiving the order, and in the case of food consulting services, 14 days, and by contacting: customer.service@idealweightnutrition.ae Or contact the Mobile number: +971 50 770 0559

In order to be eligible to return your order

In order to be eligible to return your order, the ordered products must be unused and unopened, especially beauty products and nutritional supplements, unless the product has storage defects or in the same condition in which you received it. It must also be in the original packaging.

To complete the return, we require a receipt or proof of purchase.

Refunds if the return is approved

Once we receive and inspect your return request, we will send you an email or call you directly via our phone number notifying you that we have received the returned item. We will also notify you of the approval or denial of your refund. If you are approved, the refund will be processed, and a balance will be automatically transferred to your credit card or original method of payment such as cash or loyalty points (in the case of cash or credit card payment upon receipt) only Please provide us with the account details to be transferred to.

Amounts that have been approved to be returned, but their receipt was delayed after approval

If you haven't received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. If the previous steps were taken, but you did not notice that the money was returned to your account or to the method of payment that you made, contact us on the Mobile number: +971 50 770 0559.